For most silver rings, half sizes or custom sizes are available.

If the ring is resizable, you’ll see the available half sizes listed in the size options on the product page, that’s where you can select the correct one. If not, it means that this item can’t be resized.

Please note that gold rings cannot be resized.

If for any reason we’re unable to make the adjustment, we’ll contact you as soon as possible to let you know.

We offer a free ring sizer or a DIY at home method. Please see below to order/ find your size.

DIY at Home Ring Sizer

Order Our Free Ring Sizer

We aim to process all orders within 3 business days.

 
When adding engraving, please allow up to 5 business days for your order to be processed and shipped.

Please see locket template here to make your piece unique.

Yes, all our pieces come with a lifetime warranty. If your item breaks due to a manufacturing defect, we’ll replace it free of charge.

Please note that we cannot offer replacements for items damaged due to pulling, force, or inappropriate use.

DISPATCH

All US orders are shipped locally from our warehouse in California.

All Australian and international orders are dispatched from our HQ in Byron Bay, Australia.

We aim to ship your parcel within 48 hours (excluding weekends). Please note that during sales or new collection launches, dispatch times may be slightly longer due to higher order volumes.

If your order is urgent please let us know and we can accommodate.

USA

All orders are shipped locally from California. Delivery usually takes 1–3 business days.

AUSTRALIA

A transit time of 1-3 business days is expected for Australian orders with AusPost Express.

This is a reference provided by AusPost, delays can occur and are out of our control.

INTERNATIONAL

DHL is the fastest international shipping option (under 5 business days usually but as an estimate, they say 5-7 days).

Tracking details will be automatically provided via email when your items are dispatched.

Standard International 10-30 business days. For an accurate time frame click here.

DHL Express International orders are sent via DHL aka the fastest and most secure and usually delivered in 3-5 business days door to door.

Please allow up to 2 business days for your order to be dispatched (up to 5 business days if you have added any customisation to your order including engraving).

Once an order has been processed you will receive an email with your tracking details.

RETURNS

You may request a full refund for non-sale items within 3 days of receiving your order.Items must be returned in the same condition they were received, including original packaging, tags, and labels.

Please note:
- Refunds are subject to a $19.99 AUD processing fee.
- Original shipping charges are non-refundable.
- For hygiene reasons, earrings cannot be returned.
- Last Chance, On Sale, and Customized Products (including engraved or resized items) are final sale and cannot be returned.

Customers are responsible for ensuring the parcel reaches our warehouse safely. We are not liable for any losses during the return process.

For further questions, please contact support@loxandchain.com

EXCHANGES

To start the process, please complete this form.

All products (excluding final sale or customized items) may be exchanged within 14 days of receiving your order, provided they are unworn and returned in the same condition they were received, including original packaging, tags, and labels.

Rings (silver or gold): may be exchanged or resized within 14 days.

Clothing: accepted only if unworn and with the original tag still attached.

Customized products (engraving or custom resizes): are final sale and cannot be returned or exchanged. Exception: if a ring has already been custom resized and you require a slight adjustment (e.g., half a size larger), we may be able to resize the same ring further. Custom products cannot be returned or exchanged for another item.

Customers are responsible for all return shipping costs.

We cannot guarantee requested sizes or variants will be in stock, so we recommend starting the process as early as possible.

Please complete the form below:
https://loxandchain.com.au/pages/exchanges

Pre-sale items cannot be cancelled, as they are made specifically for you. While occasional delays can occur, we appreciate your patience as we carefully craft your piece.

We aim to process all returns and exchanges within 10 business days of receiving the parcel.

If your parcel shows now as delivered, we'll get in touch soon.

Unfortunately we are unable to offer returns for any customised items due to change of mind with the exception of any faulty item.
Please contact us if there was a fault with the product you received.

Unfortunately due to hygeiene reasons we're unable to offer returns or exchanges on earrings. Sorry for any inconveniences caused!

All clothing items are non-refundable for change of mind. However, you may return your item(s) purchased online for a store credit in the form of a gift card, only if the item has not been worn and the original tag is still attached.

Sale items cannot be returned or exchanged. This includes all Last Chance items from our "The Archive" sale, discounted items, and any customized or engraved products.

We recommend double-checking sizing and product details before placing your order. If you’re unsure about anything, feel free to reach out. we're here to help!

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, we’ll evaluate the issue and make it right.