[FAQ] LOX & CHAIN

Not sure about your size? Order a free ring sizer or use our at-home DIY sizing tool.

Visit our size guide to learn more.

For most silver rings, half sizes or custom sizes are available.

If the ring is resizable, you’ll see the available half sizes listed in the size options on the product page, that’s where you can select the correct one. If not, it means that this item can’t be resized.

Please note that gold rings cannot be resized.

If for any reason we’re unable to make the adjustment, we’ll contact you as soon as possible to let you know.

Orders without engraving: processed within 3 business days.

Orders with engraving: allow up to 5 business days to process and ship.

Use our locket template to cut and fit your photo perfectly.

With proper care, your piece should last a lifetime.

Please see our Care Guide for full instructions.

Wear daily. Water and sweat resistant. Polish with the enclosed cloth to restore. Tarnish happens.

Tarnish is simply a thin surface layer that forms when silver reacts with sweat, humidity, sulfur (eggs, garlic, curry), or everyday products like lotions, dandruff shampoo, perfumes and cleaning chemicals.

It’s completely normal, superficial, and easy to remove. See our Care Guide for more.

All pieces include a lifetime warranty against manufacturing defects.

We cannot replace items damaged due to force, pulling, or incorrect use.

Orders ship from within the US.

Express: 3-5 business days once shipped

All delivery times are counted from dispatch. Orders usually ship within 24-48 hours, or same day if placed before 12pm.

Engraving or resizing requests may add an extra 24-48 hours to processing time.

For all orders, tracking is emailed automatically once your order is dispatched.
Delivery times may vary for remote or regional locations.

Orders ship from our Byron Bay HQ.

AusPost Express: 1-4 business days once shipped

• All delivery times are counted from dispatch. Orders usually ship within 24-48 hours, or same day if placed before 12pm.
  Engraving or resizing requests may add an extra 24-48 hours to processing time.
  
  For all orders, tracking is emailed automatically once your order is dispatched.
  Delivery times may vary for remote or regional locations.

Orders ship from our Byron Bay HQ.

• DHL Express: fastest (typically 3-5 business days door to door)

• Standard International: 10-30 business days
  
  All delivery times are counted from dispatch. Orders usually ship within 24-48 hours, or same day if placed before 12pm.
  Engraving or resizing requests may add an extra 24-48 hours to processing time.
  
  For all orders, tracking is emailed automatically once your order is dispatched.

• 
  Delivery times may vary for remote or regional locations.

•  

Import duties & taxes: Our warehouses are based in Australia and the United States, so orders shipped within these countries are not subject to import duties. For all other international destinations, duties and taxes may apply at the discretion of your local customs authorities. If charged, these costs are the responsibility of the recipient and are not included in your order total.

Tracking can take 24–48 hours to update, especially during peak holiday periods.

If there is no movement after 5 days, please contact us at support@loxandchain.com and our team will be happy to look into it for you.

Customers must report any lost, stolen, missing, damaged, defective, or incorrect items within 3 days of delivery. Claims will be investigated and may qualify for a replacement or store credit.

Items marked as delivered are considered received unless proven otherwise. We reserve the right to deny claims in cases of suspected fraud or misuse.

We offer Shipping Protection as an optional add-on at checkout. If a protected shipment is confirmed as lost in transit, a replacement will be issued, subject to availability. If the item is out of stock, store credit will be provided instead. More here.

If your item arrives damaged, incorrect or faulty:

• 
  - Contact us immediately

• - Include photos and your order number

• - We will assess and replace or refund if appropriate

- Damage from pulling, force, chemicals or improper care is not considered a manufacturing fault.

Pre-Sale Items

Cannot be canceled or refunded, as they are made specifically for your order.

Change of Mind After Ordering

Once an order has entered the processing stage, we're unable to make any changes or cancellations. This includes modifications to product selections, sizes, engraving requests, shipping addresses, or payment details.

Our fulfillment team begins preparing your order shortly after it's placed to ensure timely dispatch, so please review your details carefully before checking out. If you require assistance, simply reach out to us before placing your order and we'll do our best to get back to you as quickly as possible.

• Returns & exchanges are processed within 5 business days after the parcel is received.

• 
  You will receive an email once your return is inspected and approved.

Customers are responsible for the safe return of their items.

A tracked shipping service is required for all returns.
Without a tracking number, we’re unable to confirm delivery and therefore cannot process the return.