EXCHANGES AND REFUNDS

Didn’t quite fit or wasn’t what you expected? We’ve got you.

We’re happy to help where we can.


Refunds and exchanges are handled a little differently, so please read the sections below before starting.

EXCHANGES

Exchanges are available for store credit only and must be requested within 15 days of receiving your order.


Condition requirements:

  • Unworn and in original condition

  • Returned with original packaging, polishing cloth, tags and labels

  • Free of scratches, marks or signs of wear


Not eligible for exchange:

Engraved or resized pieces

  • Earrings (for hygiene reasons)

  • Final Sale / Archive Collection items

  • Gifts With Purchase & Mystery Boxes


How exchanges work:

  • Exchanges are submitted through our Portal

  • All requests are reviewed by our team

  • Approved exchanges are processed as store credit

  • Store credit is emailed once your return is received and processed


Please note:
A tracked shipping service is required for all exchanges.

REFUNDS

Returns for a refund must be requested within 7 days of receiving your order.


Condition requirements:

  • Item must be unworn and in original condition

  • Returned with all original packaging, tags and accessories

  • Free of scratches or signs of wear


Not eligible for return:

  • Engraved or custom resized items

  • Earrings (for hygiene reasons)

  • Sale / Last Chance items & The "Archive" Sale

  •  

  • Gifts With Purchase & Premium Packaging
  • Clothing, wallets and caps

  •  


How returns work:

  • Returns are handled case by case via email

  • To begin, please complete our Returns Contact Form

  • Our team will review your request and email you with next steps if approved

Exchanges and Refunds