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Shipping policy

United States

Orders dispatch from the US.

Free Express (Orders $160 and up): 3–5 business days.

Express Shipping (Orders $0–$159.99): $4.90 — 2–3 business days.

UPS Air (Orders $100 and up): $12.90 — 1–2 business days.

Overnight Shipping: $49.00 — next business day delivery.

All delivery times are counted from dispatch. Orders ship within 24 hours Monday–Friday, or same day if placed before 12pm.

Engraving or resizing requests may add an extra 48 hours to processing time.

For all orders, tracking is emailed automatically once your order is dispatched. Delivery times may vary for remote or regional locations.

Once an order is placed, we’re unable to make changes, as our team begins processing it straight away to get it shipped as quickly as possible.

 

Australia

All orders are shipped from our HQ in Byron Bay, Australia.
We aim to ship your parcel within 48 hours (excluding weekends).

Free Express Post (Orders $250 and up): — 1–4 business days (estimate provided by AusPost).

Express Post (Orders $0–$249.99): $12.90  — 1–4 business days.

Please note: delays can occur with AusPost and are outside of our control.

 

International

International orders are shipped from our HQ in Byron Bay, Australia.
We aim to ship your parcel within 48 hours (excluding weekends), but please allow for small delays during busy times.

  • DHL Express – Fastest and most secure option, usually delivered in 3–5 business days (DHL’s estimate: 5–7 days).

  • Australia Post Express International – Estimated delivery: 3–6 business days. Timeframes may vary depending on customs and destination.

  • Standard International Shipping – Estimated delivery: 10–30 business days. Click here for more accurate estimates based on your location.

Tracking details will be automatically emailed once your items are dispatched.

 

Extra Information:

  • If your order is urgent, please let us know and we’ll do our best to accommodate.

  • If you request any changes to your order, please note this may delay dispatch.

  • During sales or new collection launches, we usually experience a higher volume of orders, so dispatch can take a little longer.

TERMS

These timeframes are provided by our freight partners but delays can happen.

Lox and Chain accepts no responsibility for lost, stolen, or damaged goods once an item has been dispatched by UPS Australia Post or DHL. Lox and Chain is not responsible for delays in shipping or delivery due to uncontrollable events. In saying so, if your item is lost or delayed, we are happy to investigate for you.

If your item includes signature on delivery and you decide to remove it, we are not be responsible in case the item is stolen.

Your order will be dispatched via Australia Post. You'll be able to track your order through the tracking email you'll receive as well as via Australia Post website. Should you require a more specific ETA, you can contact your local shipping provider directly with the tracking number we provided when dispatching your order. In the event of re-delivery or address changes, the customer must contact the courier directly.

Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in the product price or shipping cost and are determined by your local customs authority.

Lox and Chain is not responsible for any additional charges incurred upon delivery, nor can we control or predict what those charges may be.

If you choose to refuse a shipment due to customs or import charges, original shipping fees are non-refundable, and any return shipping costs will be deducted from your refund or store credit (if applicable).

We recommend contacting your local customs office if you need more information about import fees in your country.

 

Shipping policy