DISPATCH

All orders are shipped from our HQ in Byron Bay, Australia.

We aim to ship your parcel within 48 hours (excluding weekends) but please be patient if small delays occur as we are a tiny team doing our best.

If your order is urgent please let us know and we can accommodate.

During sales or new collections we usually experience a larger volume of orders so dispatch can take a bit longer

USA

DHL is the fastest international shipping option (3-5 business days)

AUSTRALIA

A transit time of 1-3 business days is expected for Australian orders with AusPost Express.

This is a reference provided by AusPost, delays can occur and are out of our control.

INTERNATIONAL

DHL is the fastest international shipping option (under 5 business days usually but as an estimate, they say 5-7 days).

Tracking details will be automatically provided via email when your items are dispatched.

Standard International 10-30 business days. For an accurate time frame click here.

DHL Express International orders are sent via DHL aka the fastest and most secure and usually delivered in 3-5 business days door to door.

RETURNS

If you change your mind, you can request a full refund for non-sale items within 3 days of receiving your order. Items must be in unused condition. For hygiene reasons, earrings are not returnable.

If you'd like to cancel your order, we may be able to do so within a few minutes of placing it. However, during busy periods, cancellations might not be possible.

Last Chance, On Sale, and Customized Products are final sale.

When returning an item, it is the customer's responsibility to ensure the parcel reaches our warehouse. We are not liable for any losses during the return process.

Refunds are subject to a $19.99 AUD processing fee, or you may request store credit to avoid the fee.

Original shipping charges are non-refundable.

For any return questions, please contact us at support@loxandchain.com

EXCHANGES

If the ring isn’t the right fit, we’re happy to exchange or resize silver rings within 14 days. To start the process, please complete this form

We cannot guarantee that your requested size will be in stock. To ensure a smooth exchange, we recommend returning your item as soon as possible.

Customers are responsible for return shipping costs.

Customized products are final and cannot be resized or exchanged for another product.

Gold items must be unworn, and requests for exchanges or resizing must be made within 7 days.

We’re here to help ensure you have the perfect item!

Please complete the form below:
https://loxandchain.com.au/pages/exchanges

For most silver rings, half sizes or special sizes are available. Just add your exact size in the notes at checkout, but since there are a few exceptions, please check the size guide or description for each model.

.

If for any reason we’re unable to make the adjustment, we’ll get in touch with you ASAP to let you know.

Please allow up to 2 business days for your order to be dispatched (up to 5 business days if you have added any customisation to your order including engraving).

Once an order has been processed you will receive an email with your tracking details.

We offer a free ring sizer or a DIY at home method. Please see below to order/ find your size.

DIY at Home Ring Sizer

Order Our Free Ring Sizer

Unfortunately we are unable to offer returns for any customised items due to change of mind with the exception of any faulty item.
Please contact us if there was a fault with the product you received.

We aim to process all returns and exchanges within 10 business days of receiving the parcel.

If your parcel shows now as delivered, we'll get in touch soon.

We aim to process all orders within 3 business days.

 
When adding engraving, please allow up to 5 business days for your order to be processed and shipped.

Unfortunately due to hygeiene reasons we're unable to offer returns or exchanges on earrings. Sorry for any inconveniences caused!

Unfortunately once your order has been placed we are usually unable to isolate them to cancel before the order has been packed and dispatched.

However, we can either offer you a store credit for the full value or help you choose another size or item if needed.

Please see locket template here to make your piece unique.

All clothing items are non-refundable for change of mind. However, you may return your item(s) purchased online for a store credit in the form of a gift card.

Sale items cannot be returned or exchanged. This includes all Last Chance items from our "The Archive" sale, discounted items, and any customized or engraved products.

We recommend double-checking sizing and product details before placing your order. If you’re unsure about anything, feel free to reach out. we're here to help!

Pre-sale items cannot be cancelled, as they are made specifically for you. While occasional delays can occur, we appreciate your patience as we carefully craft your piece.

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, we’ll evaluate the issue and make it right.

Yes, all our pieces come with a 1-year guarantee. If your item breaks within one year due to a manufacturing defect, we’ll replace it free of charge.

Please note that we cannot offer replacements for items damaged due to pulling, force, or inappropriate use.